Getting started
How do I get started?
Open the app, create an account, and walk through the 7-section intake for your dog. It takes about 5 minutes. Everything else builds from that profile.
Do I need to download anything?
No. mypooch.ai runs in your browser. On phones, you can add the app to your home screen for a one-tap experience: open the app in Safari (iOS) or Chrome (Android), tap the share menu, and choose “Add to Home Screen.”
Is it really free?
Yes. 100% free, forever. No tiers, no paywall, no “upgrade for the good stuff.” Every feature is included for every owner: dog profile, unlimited AI check-ins, video check-ins, PetGPT chat, daily drills, exercise plans, behavior search, 90-day vet reports, health timeline, progress tracking, toxic food checker, provider directory, and personalized product picks. No credit card required, ever.
What if I have multiple dogs?
Add as many dog profiles as you have dogs. Switch between them from the dashboard. Each dog gets its own intake, history, and recommendations.
Features
What’s the difference between a daily check-in and a weekly check-in?
Daily check-in: a snapshot of what your dog is doing right now (text or video). The AI returns an energy score, stress level, mood tags, and a plan for today.
Weekly check-in: a short retrospective on the whole week. Rate energy, flag any issues, log exercise minutes, add notes. The AI summarizes patterns the daily check-ins can’t see.
Weekly check-in: a short retrospective on the whole week. Rate energy, flag any issues, log exercise minutes, add notes. The AI summarizes patterns the daily check-ins can’t see.
What does the AI actually do with my check-in?
It analyzes your description (or video, if you upload one) against your dog’s profile and history, then produces a behavioral read and a personalized plan. See our Methodology page for the full breakdown.
How does Video Check-In work?
Upload a short clip (typically 20-30 seconds) of your dog doing whatever you want analyzed โ playing, walking, settling, reacting. The AI analyzes body language, gait, and stress markers and adds visual context to the text read.
What is PetGPT?
PetGPT is a chat interface where you can ask any question about your dog and get answers calibrated to your dog’s full profile, history, and recent check-ins, not generic advice.
How is Behavior Search different from PetGPT?
Behavior Search lets you search specific behaviors (reactivity, barking, separation anxiety) and returns profile-aware guidance for that topic.
PetGPT is a real conversation, ask follow-up questions, dig deeper, get nuanced advice.
PetGPT is a real conversation, ask follow-up questions, dig deeper, get nuanced advice.
Can I share my dog’s data with my vet?
Yes. Vet-Ready PDF Export generates a 90-day behavioral and health summary. Hand it to your vet or upload it through their portal.
Cost & access
What does it cost?
Nothing. mypooch.ai is 100% free. No subscription, no tier, no “upgrade for X.” Every feature is in the free app for every owner.
How is the app free?
Affiliate revenue. When the AI recommends a product that matches your dog (a flirt pole, a snuffle mat, a chew rotation), the link routes through a retailer like Amazon. If you buy through it, we get a small cut. If you don’t, you still use the full app. We only recommend things we’d recommend for free. See About for the long version.
Do you sell my data?
No. Never. Your dog’s profile, check-ins, videos, and notes are yours. See Privacy for the details.
Will it ever stop being free?
We’d tell you in advance if it did. The plan today is: everyone uses the full app, free. If something changes, current users will be grandfathered into whatever they had on the day the change happens.
Account & data
How do I reset my password?
From the login screen, click “Forgot password?” and enter your email. You’ll get a reset link within a few minutes (check spam if you don’t see it).
Can I export my dog’s data?
Yes. Go to Settings โ Export Data to download a copy of your dog’s profile, check-ins, timeline, and any uploaded videos. Format: JSON for data + MP4 for video files.
How do I delete my account?
Settings โ Delete Account. We delete or anonymize your personal data within 30 days. Backups purge within 90 days. See Privacy Policy for full retention details.
Do you sell my data?
No. Ever. Read the Privacy Policy for the long version.
For Pros
How do I list as a provider?
Free. Fill out your business info, credentials, services, and contact methods. Your profile goes live as soon as you publish it. mypooch.ai doesn’t verify or vet providers, pet parents do their own due diligence. See Choosing a Pro for what they’re told to check before hiring.
Do clients book and pay through the app?
No. mypooch.ai is a showcase. All booking, payment, and communication happen off-app on your own tools. No platform fees, no commissions. See the For Pros page.
What if my credentials lapse?
You’ll get a reminder 30 days before lapse. If they expire and you don’t renew, your Verified badge is suspended until you re-submit current credentials.
Troubleshooting
My video check-in isn’t uploading
Check that the file is under 50 MB and in MP4, MOV, or WEBM format. Slow connection? Try on Wi-Fi. Still failing? Email support@mypooch.ai with the video file size and your browser.
The AI gave me a weird or wrong read
AI isn’t infallible. You can mark a check-in as inaccurate from the timeline โ it helps us improve. If a read is consistently wrong for your dog, email support@mypooch.ai with the specifics so we can investigate.
The app won’t load
Try a hard refresh (Cmd/Ctrl + Shift + R). Clear browser cache if that doesn’t work. Check our status indicators โ if there’s an active issue we’ll post a banner in the app. Persistent problem? Email support@mypooch.ai.
I think my dog has a medical issue
Call your vet. mypooch.ai is not a substitute for veterinary care. See our Veterinary Disclaimer for emergency guidance.