Legal

Terms of Service.

The rules of using mypooch.ai. Plain English where possible, lawyer language where required.

Effective: May 25, 2026 · Last updated: May 25, 2026

1. Acceptance

By using mypooch.ai (the “Service”), you agree to these Terms of Service (“Terms”). If you don’t agree, don’t use the Service. If you’re using the Service on behalf of a business (e.g., as a Pro), you confirm you have authority to bind that business to these Terms.

2. Your account

You must be at least 18 years old (or the age of majority where you live) to create an account. You’re responsible for your account, including keeping your password secure and for any activity that happens under it. Tell us right away if you suspect unauthorized access.

3. Cost and access

100% free

mypooch.ai is free to use for every owner. No subscription, no tiers, no paywalls, no credit card required. Every feature listed on the site is included in the free app, including unlimited AI check-ins, video check-ins, PetGPT chat, 90-day vet reports, the full timeline, and the provider directory.

Provider listings (for trainers, vets, walkers, sitters, groomers) are also free. We don’t take commissions on work providers do with their clients.

How the service stays free

We earn affiliate revenue when the AI recommends a product (a toy, a chew, a piece of gear) and you choose to buy it through the retailer link. We only recommend things we’d recommend for free. You’re never required to buy anything to keep using the app.

Future changes

If we ever introduce paid features or change the free model, we’ll give existing users at least 30 days advance notice by email. Anything you already have access to on the day of any change stays free for you.

4. Acceptable use

You agree not to:

Use the Service for anything illegal, abusive, or harmful to your dog or another animal.
Upload content that is hateful, harassing, or violates someone else’s rights.
Try to reverse-engineer, scrape, or copy the Service or our AI outputs at scale.
Use the Service to compete with us (build a competing AI model trained on our outputs).
Resell, sublicense, or transfer your account to anyone else.
Submit false or misleading information when listing as a provider.

We can suspend or terminate any account that violates these rules.

5. AI outputs and limitations

The Service uses AI to generate behavioral reads, training plans, and recommendations. These outputs are informational and educational, not professional veterinary or behavioral advice. See the Veterinary Disclaimer for full detail.

AI can be wrong. You’re responsible for how you act on the Service’s output. If your dog has a health emergency, contact a vet.

6. Your content

You keep ownership of everything you upload: your dog’s profile data, check-in text, videos, photos, and notes. You give us a limited license to use this content only to provide the Service to you — generate your reads, store your timeline, surface your recommendations.

We don’t use your content to train public AI models. We don’t sell it. See the Privacy Policy.

7. Pro provider terms

If you have a Pro account, you agree that:

Your profile information is accurate and current (credentials, services, pricing, contact info).
You’re responsible for verifying your credentials when we ask.
All transactions with clients happen off the Service. mypooch.ai does not handle booking, payment, or contracts between Pros and pet parents. You handle those on your own terms.
You won’t use the Service to harass clients, spam, or violate professional codes of conduct in your field.
We can remove your Pro listing if you no longer meet the standards described on the Pro Standards page.

8. Disclaimers

The Service is provided “as is.”

We don’t promise the Service will always be available, error-free, or that AI outputs will always be accurate. To the extent allowed by law, we disclaim all warranties, express and implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the extent allowed by law, mypooch.ai’s total liability to you for any claim arising from the Service is limited to $100.

We’re not liable for indirect, incidental, consequential, or punitive damages — including loss of profits, data, or goodwill.

We are not liable for veterinary outcomes, training outcomes, or decisions you make based on AI output. The Service is not a substitute for a vet, behaviorist, or qualified trainer.

10. Indemnification

You agree to defend and hold mypooch.ai harmless from claims arising out of (a) your violation of these Terms, (b) your content, or (c) your misuse of the Service.

11. Termination

You can terminate at any time by canceling your subscription and/or deleting your account.

We can suspend or terminate accounts that violate these Terms. If we terminate your account for cause, you’re not entitled to a refund of the unused portion of your subscription.

12. Changes to these Terms

We can update these Terms. For material changes, we’ll notify you by email or in-app. Continued use of the Service after a change means you accept the new Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles.

Any dispute will be resolved by binding individual arbitration under the rules of the American Arbitration Association, except for small-claims court actions and intellectual-property disputes. You and we waive the right to a jury trial and to bring class actions.

14. Contact

Questions about these Terms: support@mypooch.ai

Account questions: support@mypooch.ai